Postage & Delivery Times
All orders will be dispatched via your chosen method. We use Royal Mail to deliver your order. You can read more about these services below.
Please note, all delivery times are estimates only. During busy periods, such as Black Friday and Christmas, we aim to process orders as quick as possible. Your patience is appreciated. Please try to refrain from emailing us to ask when your parcel will be delivered. During peak trading we may suspend certain delivery options.
COVID-19 UPDATE (1/5/20): Royal Mail are working on a skeleton system, so you may experience a delay receiving your parcel, however these are localised and we cannot advise on your local office specifically. Once you receive an email from us with the number of your consignment please do check it regularly. Royal Mail are still reporting significant delays as of 1/5/20 in some cases we are seeing up to 20 days for delivery.
MAINLAND ENGLAND POSTAGE
FREE - Collect your order from our store
UK Next Working Day – £6.95 – Orders placed Mon-Fri before 4pm (excluding weekends and bank holidays)
Standard Delivery – £3.95 – delivery aim inside 2-5 working days as a guide or free option when you spend over £50
Signature required on arrival. Not tracked.
FREE STANDARD DELIVERY ON ORDERS OVER £100
We do not pick, pack and post over weekends if you order after 4pm on Friday or on a Saturday or Sunday, your item will be processed the following Monday (excluding Bank Holidays).
Ireland – £6.95 – delivery aim 2-3 working days as a guide sent via Royal Mail.
EUROPE AND ROW POSTAGE
Europe, ROI & Rest Of World from £14.99 (up to 15 working days depending on location).
GENERAL POSTAGE GUIDELINES
If a parcel does not arrive, Royal Mail do not classify a UK parcel as missing until 15 days has passed. Until this time, please be patient as your parcel may have been held up in the delivery network. We will work with you to ensure this process is smooth – please work with us and your patience is appreciated. Please allow significantly longer for Europe and International deliveries.
We aim to process and dispatch all orders the same day (Monday to Friday only, excluding bank holidays). All our deliveries require a signature so please ensure someone is able to sign for the parcel at the delivery address. If no one is able to sign for your parcel, you will be left a calling card with further instructions. Please ensure you complete these instructions within the allotted timescales as we are not responsible for any items that are “returned to sender”.
If you need your items for a specific occasion, please select the most relevant shipping method. We cannot be held responsible for any incorrect delivery selections. Please take into consideration weekends and bank holidays when placing your order.
Any orders containing pre-order items shall be held until all items are in stock and sent together, should you the customer wish to have these sent separately, then an additional postage charge shall apply and can be made via PayPal or email firstname.lastname@example.org to arrange.
Occasionally our carriers may experience a delay in processing your parcel, this may be due to inclement weather, traffic delays or system issues. Next Day delivery is not always guaranteed in these circumstances.
If the courier is unable to deliver your order due to insufficient/incorrect address details, missed delivery or refusal of the parcel, the order may be returned to ourselves. Upon receipt we will issue store credit for the cost of the goods only. For any delivery discrepancies please contact us within 7 working days, failure to do so may result in us not being able to investigate.
Orders placed after 4pm will not be dispatched until the following working day.