The North Face Lhotse Down Jacket - Balsam Green
CONTACT CHEVRON CLOTHING
Our Customer Service is available from 10am to 5pm Monday to Friday excluding bank holidays. Please allow a minimum of 48 working hours for a response. Please make sure you check your junk and spam folders for responses and website communications!
Unfortunately we cannot respond to queries via Facebook Messenger or Instagram DM at this time.
PLEASE CHECK OUR FAQ’S
Please check our Delivery and Returns pages as we try to answer most queries via these pages. Please check your junk and spam folders and white list our email address email@example.com before completing the contact form below.
We ship orders Monday – Friday, except on bank holidays. For a full postage and delivery times guide check out our delivery page.
TRADE WITH US
If you’re interested in trading with Chevron Clothing please email firstname.lastname@example.org
PROBLEM WITH YOUR ORDER?
Please complete complete the forms above – please allow 48 working hours (Monday – Friday excluding bank holidays) for a response.
WRITE TO US
4-5 High St,
The North Face Lhotse Down Jacket - Balsam Green
Postage & Delivery Times
All orders will be dispatched via your chosen method. We use Royal Mail to deliver your order. You can read more about these services below.
MAINLAND UK POSTAGE
FREE - Collect your order from our store
UK Next Working Day – £6.95 – Orders placed Mon-Fri before 4pm (excluding weekends and bank holidays)
Standard Delivery – £4.95 – delivery aim inside 2-5 working days as a guide or free option when you spend over £50
Signature required on arrival.
FREE STANDARD DELIVERY ON ORDERS OVER £100
We do not pick, pack and post over weekends if you order after 4pm on Friday or on a Saturday or Sunday, your item will be processed the following Monday (excluding Bank Holidays).
Ireland – £6.95 – delivery aim 2-3 working days as a guide sent via Royal Mail.
EUROPE AND ROW POSTAGE
Europe, ROI & Rest Of World from £14.99 (up to 15 working days depending on location).
Please note, all delivery times are estimates only. During busy periods, such as Black Friday and Christmas, we aim to process orders as quick as possible. Your patience is appreciated. Please try to refrain from emailing us to ask when your parcel will be delivered. During peak trading we may suspend certain delivery options.
GENERAL POSTAGE GUIDELINES
If a parcel does not arrive, Royal Mail do not classify a UK parcel as missing until 15 days has passed. Until this time, please be patient as your parcel may have been held up in the delivery network. We will work with you to ensure this process is smooth – please work with us and your patience is appreciated. Please allow significantly longer for Europe and International deliveries.
We aim to process and dispatch all orders the same day (Monday to Friday only, excluding bank holidays). All our deliveries require a signature so please ensure someone is able to sign for the parcel at the delivery address. If no one is able to sign for your parcel, you will be left a calling card with further instructions. Please ensure you complete these instructions within the allotted timescales as we are not responsible for any items that are “returned to sender”.
If you need your items for a specific occasion, please select the most relevant shipping method. We cannot be held responsible for any incorrect delivery selections. Please take into consideration weekends and bank holidays when placing your order.
Any orders containing pre-order items shall be held until all items are in stock and sent together, should you the customer wish to have these sent separately, then an additional postage charge shall apply and can be made via PayPal or email email@example.com to arrange.
Occasionally our carriers may experience a delay in processing your parcel, this may be due to inclement weather, traffic delays or system issues. Next Day delivery is not always guaranteed in these circumstances.
If the courier is unable to deliver your order due to insufficient/incorrect address details, missed delivery or refusal of the parcel, the order may be returned to ourselves. Upon receipt we will issue store credit for the cost of the goods only. For any delivery discrepancies please contact us within 7 working days, failure to do so may result in us not being able to investigate.
Orders placed after 4pm will not be dispatched until the following working day.
We want the returns process to be easy. Your compliance and understanding is much appreciated and in the unlikely event you wish to return your item to us, there’s a few things you need to know….
This policy comes into effect when you wish to return an item purchased from our site and it is legally binding.
Your item/s must be sent back to us within 14 days and in PERFECT condition. With tags attached and plastic bag in tact. Items which are not in this condition will be refused and sent back to you on receipt of a re-delivery fee.
If a return shipping fee is not paid, after 10 working days your item/s will be disposed of without any liability to yourself.
Do not send items back to us which are not in perfect condition.
Sale items* are eligible only for store credit (by way of coupon discount code) only, Strictly no cash refunds are given. This also applies to BLACK FRIDAY / JANUARY SALE items. This will be emailed to you once your return has been processed so please check your emails / junk / spam folders for this.
PLEASE NOTE: Swimwear and Headwear is not eligible for return due to hygiene reasons. Do not send these items back to us in any circumstance as the refund will not be processed and the item/s returned to you upon receipt of a re-delivery and further re-processing fee.
COVID19 RETURNS UPDATE: Our policy is STILL 14 days. We are trying to process stock in and out as quickly as possible but this may take longer than usual. Please be patient.
In the unlikely event you wish to return an item / you’ve received an incorrect or faulty item, you include inside your return parcel proof of purchase (a copy of your invoice or delivery note). Any items sent back to us without this cannot be processed.
- You are responsible for return shipping fees and ensuring that your return complies with the policy set out below.
- The goods are your responsibility until they reach our warehouse so we recommend that you send them back to us using a tracked delivery service. Should you choose not to use a tracked service, Chevron Clothing cannot be held responsible for any items that are not delivered and you should consult your carrier for further advice.
- Please note that any items purchased with a 20% or more discount code or any items in the sale / black friday sale or clearance section of the website are considered final sale and will not be accepted for a return unless faulty.
If a free shipping offer/code was used on your order that will be taken in to account and our standard shipping rate (usually a minimum of £3.99 or at the current date will be deducted from any refunds.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product however this is usually much sooner.
Refunds to credit or debit cards can take up to 10 working days to show in your account / bank statement once we have processed your request. PayPal refunds will show in your PayPal account as soon as we have processed them, and PayPal will also email you to confirm this.
You will receive one email from us when your refund has been processed. We do not email confirmation of parcel arrival with us. Should you wish to check arrival of your parcel, please refer to your tracking number which you can obtain through your chosen carrier.
Failure to comply with these instructions may affect how your return is processed. We reserve the right to charge a restocking fee should we need to ‘fix’ or amend any garments which arrive back with us in a condition not fit for re-sale.
If your item is deemed faulty we will do everything we can to replace this for you and of course reimburse your postage costs (up to £3.95 second class signed for parcel) by means of a discount code. Any damaged or faulty items sent to us without prior approval will be held until a return shipping fee is paid.
How Do I Exchange A Product?
Unfortunately we cannot hold, or guarantee stock will be available. You will need to make a new order and send your original order back for a refund. For sale items, if your requested exchange size is not available, you will receive a credit note.
What You Can’t Return
- Items Outside 14 Days Returns
- Sale / Black Friday / January Sale Items
- Items that have been de-tagged
- Items that have been washed
- Items that are missing the original branded packaging
- Items that have been worn / washed or stained
If you require assistance or are unsure of anything please email us on firstname.lastname@example.org before sending any items back to us.
For faulty or damaged goods, you have 14 days to adhere to the above policy.